Cancellation & Refund Policy

Return and refund policy

To be eligible for a return. All products must be returned to us at our address within a strict 7 calendar day from the receipt of the product. We ask that you return the goods unused with the original tags intact, along with the original packing such as box and if any complement product was sent with the order.

If 7 days have gone by since your date of receipt of the product, Failure of which shall lead to Delayed exchange time or even cancelling your exchange or return request.

Once the returned product is received to our address, our quality team will inspect the Returned product. If the product passes our quality check, then we will credit the required amount to your bank account. We will process your refund within 5 to 7 days and send you an Email confirmation.  

If the product does not pass the quality check for reasons such as the product is used, damaged, soiled, Polished or Altered may not be accepted and may be sent back to the customer and/or a refund refused. We will notify you of the approval or rejection of your refund.

We will book a reverse pickup free of cost if you wish to exchange or return the product to us so that you get a hassle-free shopping experience.