Cancellation & Refund Policy
Return and refund policy
To be eligible for a return. All products must be returned to us at our address within a strict 7 calendar day from the receipt of the product. We ask that you return the goods unused with the original tags intact, along with the original packing such as box and if any complement product was sent with the order.
If 7 days have gone by since your date of receipt of the product, Failure of which shall lead to Delayed exchange time or even cancelling your exchange or return request.
Once the retuned product is received to our address, our quality team will inspect the Returned product. If the product passes our quality check, then we will credit the required amount to your bank account. We will process your refund within 5 to 7 days and send you an Email conformation.
If the product does not pass the quality check for reason such as the product is used, damaged, soiled, Polished or Altered may not be accepted and may be sent back to the customer and / or a refund refused. we will notify you of the approval or rejection of your refund.
You will be responsible for paying for your own shipping to returning your items to us. You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a trackable courier service and retain proof of postage.